pgjili Privacy Policy

Effective Date: January 15, 2024

1. Introduction and Scope

pgjili ("we," "us," "our," or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect personal data obtained from users ("you," "your," or "User") who access or use our online casino and sports betting platform located at https://pgjili.cam and any associated mobile applications or services (collectively, "Services").

This Privacy Policy applies to all personal information collected through our Services, whether you are browsing as a guest, registered as a player, or interacting with our customer support. By accessing or using pgjili Services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of our Services.

This Privacy Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and other applicable data protection laws and regulations in the Republic of the Philippines. We are committed to upholding the highest standards of data protection and transparency in all our operations.

2. Information We Collect

pgjili collects various categories of personal information necessary to provide, maintain, and improve our Services, ensure platform security, prevent fraud, and comply with legal and regulatory obligations. The information we collect includes, but is not limited to:

2.1 Registration and Account Information

When you create an account with pgjili, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify you meet the minimum age requirement of 21 years
• Gender identity
• Residential address including street, city, province, and postal code
• Email address for account communications and notifications
• Mobile phone number for account verification and security purposes
• Username and encrypted password credentials
• Preferred currency and language settings
• Security questions and answers for account recovery purposes

2.2 Verification and Identity Documents

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect copies of identification documents and verification materials, including:

• Government-issued photo identification (Philippine passport, driver's license, UMID, SSS ID, or national ID card)
• Proof of address documents dated within the last three months (utility bills, bank statements, government correspondence)
• Photographs or selfies holding identification documents for facial verification
• Payment method verification documents (bank statements, e-wallet screenshots, credit/debit card images with sensitive data obscured)
• Source of funds documentation for large deposits or withdrawals

2.3 Financial and Transaction Information

When you conduct financial transactions on pgjili, we collect:

• Payment method details including bank account numbers, e-wallet account information, credit/debit card data (tokenized and encrypted)
• Transaction history including deposits, withdrawals, wagers, wins, losses, and bonuses claimed
• Payment processor transaction identifiers and reference numbers
• Billing addresses associated with payment methods
• Currency conversion rates and fees applied to transactions

2.4 Gaming Activity and Behavioral Data

To provide personalized services, detect problem gambling behaviors, and ensure fair play, we collect:

• Gaming preferences including favorite games, bet sizes, and play patterns
• Session duration, frequency, and timing of gameplay
• Win/loss ratios and betting strategies employed
• Bonus utilization patterns and wagering requirement progress
• Responsible gaming tool usage including deposit limits, session limits, and self-exclusion requests
• Chat messages and communications with other players or platform staff

2.5 Technical and Device Information

When you access pgjili, we automatically collect technical information:

• IP address and approximate geographic location
• Device type, model, operating system, and browser information
• Screen resolution, color depth, and device orientation
• Cookies, local storage data, and tracking identifiers
• Referral sources and marketing campaign attribution data
• Page views, clicks, navigation patterns, and time spent on pages
• Network connection type and internet service provider

2.6 Communications and Support Interactions

When you contact our customer support team or communicate with us, we retain:

• Email correspondence, live chat transcripts, and phone call recordings
• Support ticket content including issue descriptions and resolutions
• Feedback, reviews, testimonials, and survey responses
• Marketing communication preferences and opt-out requests

3. How We Use Your Information

pgjili uses collected personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your player account
• Processing registration and identity verification procedures
• Facilitating deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting markets, and other gaming products
• Recording and settling bets, calculating winnings, and updating account balances
• Managing bonuses, promotions, loyalty rewards, and VIP programs

3.2 Security, Fraud Prevention, and Compliance

• Verifying user identity and age to comply with regulatory requirements
• Detecting, preventing, and investigating fraudulent activity, money laundering, and unauthorized account access
• Monitoring gameplay for suspicious patterns, collusion, bonus abuse, and unfair advantage
• Enforcing Terms and Conditions and protecting platform integrity
• Complying with legal obligations including AML, KYC, and responsible gaming regulations
• Responding to lawful requests from regulatory authorities, law enforcement, and courts

3.3 Customer Support and Communication

• Responding to inquiries, complaints, and support requests
• Sending transactional notifications about deposits, withdrawals, bets, and account changes
• Providing important service announcements, policy updates, and security alerts
• Conducting customer satisfaction surveys and collecting feedback

3.4 Marketing and Personalization

• Sending promotional offers, bonus opportunities, and personalized recommendations (with your consent)
• Tailoring game suggestions based on your preferences and playing history
• Analyzing user behavior to improve platform functionality and user experience
• Conducting market research and developing new products and features

3.5 Responsible Gaming and Player Protection

• Identifying potentially problematic gambling behaviors and patterns
• Implementing responsible gaming tools including deposit limits, loss limits, and session limits
• Processing self-exclusion and cooling-off period requests
• Providing resources and referrals to gambling support organizations

4. Information Sharing and Disclosure

pgjili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including:

• Payment processors and financial institutions for deposit and withdrawal processing
• Identity verification and KYC service providers
• Game providers and software developers who supply casino games and platforms
• Customer support platforms and communication tools
• Data analytics and marketing automation services
• Cloud hosting and data storage providers
• Security and fraud detection services

These service providers are contractually obligated to use your personal information only for the purposes we specify and to implement appropriate security measures to protect your data.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to regulatory bodies, law enforcement agencies, courts, and government authorities when:

• Required by applicable law, regulation, legal process, or governmental request
• Necessary to comply with gaming licensing requirements and regulatory obligations
• Responding to lawful subpoenas, court orders, or official investigations
• Reporting suspicious transactions or activities as required by AML regulations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on the Platform.

4.4 Protection of Rights and Safety

We may disclose personal information when we believe in good faith that disclosure is necessary to:

• Protect the rights, property, or safety of pgjili, our users, or the public
• Enforce our Terms and Conditions or other policies
• Investigate and prevent fraud, security breaches, or technical issues
• Defend against legal claims or protect our legal rights

5. Data Security Measures

pgjili implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• End-to-end encryption of sensitive financial and identification data
• Secure password storage using cryptographic hashing algorithms
• Regular security audits, penetration testing, and vulnerability assessments
• Firewalls, intrusion detection systems, and DDoS protection mechanisms
• Access controls and authentication protocols limiting employee access to personal data
• Data backup and disaster recovery procedures
• Employee training on data protection and security best practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You acknowledge and accept that we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately of any unauthorized access.

6. Data Retention

pgjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods vary depending on the type of information and applicable legal requirements:

• Account and transaction data: retained for a minimum of five (5) years after account closure as required by gaming regulations and AML laws
• Identity verification documents: retained for seven (7) years after account closure
• Communications and support interactions: retained for three (3) years
• Marketing communications data: retained until you withdraw consent or request deletion
• Technical logs and security data: retained for one (1) year unless required for ongoing investigations

Upon expiration of the applicable retention period, we securely delete or anonymize personal information in accordance with data protection regulations and our internal data retention schedule.

7. Your Privacy Rights

Under the Philippine Data Privacy Act and applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data in a commonly used electronic format.

7.2 Right to Rectification

You have the right to request correction of inaccurate, incomplete, or outdated personal information. You can update certain account information directly through your account settings.

7.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, including when the information is no longer necessary for the purposes collected, when you withdraw consent, or when processing is unlawful. This right is subject to legal retention requirements and legitimate business interests.

7.4 Right to Object and Restrict Processing

You have the right to object to or request restriction of processing for certain purposes, including direct marketing, profiling, and processing based on legitimate interests.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.7 Right to Lodge a Complaint

You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) days and provide the requested information or action within thirty (30) days, subject to identity verification and applicable legal exceptions.

8. Cookies and Tracking Technologies

pgjili uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze platform usage, personalize content, and deliver targeted advertising. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform functionality, account authentication, and security. These cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to improve functionality and user experience.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Advertising Cookies: Track your browsing activity to deliver personalized marketing content and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality and affect your user experience. For more information about cookies and how to control them, visit www.aboutcookies.org or www.allaboutcookies.org.

9. Third-Party Links and Services

pgjili may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside the Philippines where our service providers, data centers, or business partners are located. These countries may have data protection laws that differ from Philippine regulations. When we transfer personal data internationally, we implement appropriate safeguards including standard contractual clauses, data processing agreements, and security measures to ensure adequate protection of your information.

11. Children's Privacy

pgjili Services are strictly intended for individuals aged twenty-one (21) years and older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe we may have collected information from a minor should contact us immediately at [email protected].

12. Changes to This Privacy Policy

pgjili reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, Services, legal requirements, or business operations. When we make material changes, we will notify you by email (if you have provided an email address) or by posting a prominent notice on the Platform at least fifteen (15) days before the changes take effect. Your continued use of pgjili Services after the effective date of the revised Privacy Policy constitutes acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. The "Effective Date" at the top of this document indicates when the policy was last updated.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

Data Protection Officer
pgjili
Email: [email protected]
Support Email: [email protected]
Response Time: Within 15 business days

For general inquiries, customer support, or technical assistance, you may also contact our 24/7 customer support team through live chat, email, or phone as provided on the Platform.

14. Consent and Acknowledgment

By creating an account, accessing, or using pgjili Services, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, storage, and processing of your personal information as described in this Privacy Policy. If you do not agree with any provision of this Privacy Policy, you must immediately cease using our Services and refrain from creating an account.

Your privacy is important to us. pgjili is committed to maintaining the confidentiality, integrity, and security of your personal information in compliance with all applicable data protection laws and regulations in the Republic of the Philippines.